Question 1

Do I need a credit card or a down payment?

Accepted Answer

No credit card is required. There is no down payment; only a refundable security deposit. Review the deposit and complete payment schedule before signing.

Question 2

Can I end my plan at any time?

Accepted Answer

You can end your plan at any time, for any reason, by returning the device and paying one month's monthly payment. Your refundable deposit is returned, subject to the device's condition.

Question 3

Can I own the device early?

Accepted Answer

Price to own is available early. Your order's price-to-own panel shows your agreed amount and any applicable deposit credit; ask Zentro about eligibility before paying.

Question 4

What does my employer do?

Accepted Answer

Your employer only validates employment. Zentro provides the plan and support. Eligibility is checked separately against your salary and existing commitments.

Question 5

Is device cover included?

Accepted Answer

Yes. Every product has Zentro Protect device cover throughout the plan. Protect is included in new displayed monthly subscriptions, subject to its terms, exclusions and claims process.