Can I return or upgrade a phone bought on installments?
You can end your plan at any time, for any reason, by returning the device and paying one month's instalment. Your refundable deposit is returned, subject to the device's condition.
Returning the device
Contact Zentro to arrange the return and confirm the settlement amount. Keep your receipt and return-condition record. A refundable deposit is returned subject to device condition, not automatically treated as a final monthly payment.
Upgrading to another model
Ask Zentro to quote the new device and explain the return or settlement of the current plan. A new device requires its own current pricing and eligibility check. An upgrade is not a promise of free replacement.
Prefer to keep it?
Price to own is available early. Your order's price-to-own panel shows your agreed amount and any applicable deposit credit; ask Zentro about eligibility before paying.
Frequently asked questions
Do I need a credit card or a down payment?
No credit card is required. There is no down payment; only a refundable security deposit. Review the deposit and complete payment schedule before signing.
Can I end my plan at any time?
You can end your plan at any time, for any reason, by returning the device and paying one month's monthly payment. Your refundable deposit is returned, subject to the device's condition.
Can I own the device early?
Price to own is available early. Your order's price-to-own panel shows your agreed amount and any applicable deposit credit; ask Zentro about eligibility before paying.
What does my employer do?
Your employer only validates employment. Zentro provides the plan and support. Eligibility is checked separately against your salary and existing commitments.
Is device cover included?
Yes. Every product has Zentro Protect device cover throughout the plan. Protect is included in new displayed monthly subscriptions, subject to its terms, exclusions and claims process.