What happens to my installments if I change jobs?
Tell Zentro when your employment changes so your payment arrangements and employment details can be reviewed. Changing jobs does not automatically cancel your agreement or erase amounts owed.
Contact Zentro before the next payment
Provide your updated employment information and ask how to continue payments. Your new employer may need to validate employment. Do not stop paying without an agreed arrangement.
You always have a return option
You can end your plan at any time, for any reason, by returning the device and paying one month's instalment. Your refundable deposit is returned, subject to the device's condition.
Choose what works for you
Ask for your current price to own if you want to keep the device, or arrange a return. Zentro will explain the order-specific figures; this guide does not change your signed agreement.
Frequently asked questions
Do I need a credit card or a down payment?
No credit card is required. There is no down payment; only a refundable security deposit. Review the deposit and complete payment schedule before signing.
Can I end my plan at any time?
You can end your plan at any time, for any reason, by returning the device and paying one month's monthly payment. Your refundable deposit is returned, subject to the device's condition.
Can I own the device early?
Price to own is available early. Your order's price-to-own panel shows your agreed amount and any applicable deposit credit; ask Zentro about eligibility before paying.
What does my employer do?
Your employer only validates employment. Zentro provides the plan and support. Eligibility is checked separately against your salary and existing commitments.
Is device cover included?
Yes. Every product has Zentro Protect device cover throughout the plan. Protect is included in new displayed monthly subscriptions, subject to its terms, exclusions and claims process.